We've come across three situations in the last month where carriers have got into trouble with direct deliveries. In two of the situations drivers had not raised transfer off dockets when they should have. The transfers should have been off the carrier to the receiver but confusion at the carrier's depot and the driver resulted in no transfer offs being raised.
In the other situation the driver had raised a transfer off docket when he shouldn't have. The transfer should have been a direct transfer from the sender to the receiver. The sender's dockets were misplaced so the driver raised a transfer of the carrier's account to the receiver. This did not just happen on one occasion - it went on for months. The carrier now has a claim for nearly a thousand pallets and the sender wants the transfer dates to be the original dates.
More often than not direct transfers are not recorded in pallet control systems so it can be difficult to work out why you are losing pallets.
Some carriers have a rule - transfers from a customer must be direct or not. They don't want to risk confusion by having the situation where sometimes it is direct and sometimes it is not.