CHEP Suspend/Reject - movements not allowed

When you export your transfer off dockets to CHEP they sometimes come back with an email which has Suspend/Reject Dkts in the email subject line. These emails indicate that CHEP cannot process your docket. There are a number of reasons for this. One of these is where CHEP say:

"Your trading partner advises their movements to CHEP and does not allow movements to be submitted by their trading partners".

The above message could mean that your transfer off is to a receiver declare account or it could also refer to an account that is no longer accepting transfers. We received one of these messages and the receiving account had been closed.

Whatever the reason for these emails be sure to read them and act on them if required.

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