Forum Posts

Team PalletWatch
Nov 13, 2018
In Pallet Control Management
There have been more than a few instances where carriers have gone out of business and left behind transfers on to their accounts that can no longer be processed. Sometimes you are lucky enough to get a warning before all is lost. One of the signs that should not be ignored is if the carrier's pallet accounts are made inactive by the pallet hire companies. This can happen if the carrier does not pay hire hire invoice. If the transfers you have raised to the carrier cannot get processed then you need to immediately stop transferring more pallets to the carrier's account. You could then work on a strict exchange basis with the carrier or you could transfer direct to the end receiver. You could also decide to use a different carrier. If you have transfers outstanding then you could ask for the carrier to dehire the pallets off your account or return them physically to you. Either way, you should not let this problem continue for very long. A good first step is to discuss the situation with the carrier and then decide what to do next. It might be a short term cashflow problem or it could be something more serious.
I can't get my transfer offs invoiced content media
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Team PalletWatch
Nov 09, 2018
In Logistics & Supply Chain
There has been much talk of how Australia is going to cope to meet the freight demands in the future. You can already see some of the issues appearing now - such as driver shortages, congestion, inadequate road and rail infrastructure. The Federal Government is developing a strategy to address this problem. A number of working groups will be engaged in this task. How will the increasing freight task impact on pallets? Will there be improvements in the management of pallets so that the massive losses we see in today's world will be a rarity in the future? The following link will provide more information on the Federal Government's Freight and Supply Chain Strategy. https://infrastructure.gov.au/transport/freight/national-strategy-faq.aspx
National Freight and Supply Chain Strategy content media
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Team PalletWatch
Nov 08, 2018
In Pallet Control Management
You often get receivers correcting the date they receive your pallets. This could be quite valid as the delivery could have been delayed. The question then is should the despatch date be changed. PalletWatch has built in transit days, e.g. if you are going from Victoria to New South Wales then the receipt date is dated one day after the despatch date. If the receipt date is corrected then either the despatch date was also wrong and should be changed or it could be correct but the delivery was delayed. If you do change the despatch date then it could affect your reconciliation results so you would only want it changed if it was wrong.
Do you change despatch dates? content media
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Team PalletWatch
Nov 05, 2018
In Pallet Control Management
Some of the most common keying errors we see for Loscam pallets are users keying in L0 instead of LO. If users remembered LO stands for Loscam Online then they wouldn't use a zero instead of an O. Another common error is that they don't key the X in front of handwritten dockets.
Common keying errors for Loscam pallets content media
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Team PalletWatch
Nov 04, 2018
In Pallet Control Management
It is so easy to lose pallets. Here are some of the reasons but you may have others: - You don't reconcile your hire company invoices in a timely manner. - You don't follow up rejections by others. - You don't check your uninvoiced transfer offs. - You deal with companies who don't operate pallet accounts. - You don't conduct regular equipment counts. - You don't have somebody in your company who understands pallets. - You don't physically secure your pallets. - You don't do the basics - checking pallets received and despatched. - You allow your account balance to go below 0. - You don't get a monthly reconciliation report. - You can't get others in Operations, Warehousing, etc to follow procedures.
How can you lose pallets? content media
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Team PalletWatch
Nov 02, 2018
In Pallet Control Management
You will forfeit equipment to CHEP and Loscam if your account balance goes below 0. It can go below 0 if you have more equipment coming off your account than going on. This can sometimes be due to timing in that the sender does not submit their transfers to the pallet hire companies in a reasonable time. It can also be that the sender has not raised transfers to your account. Ideally you should contact the sending trading partner and get them to get their transfers processed. Many pallet controllers do not do this and ultimately the equipment is forfeited from your account. It can be some time later that the sender comes to you with a claim and by that time the pallet hire companies may not return the equipment from credit and you then suffer a loss. If equipment goes into credit then you should do something about it. Some equipment control systems do not adequately track equipment in credit so if you use one of these systems you would have to use Microsoft Excel to record movements into and out of credit.
Equipment in credit content media
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Team PalletWatch
Nov 01, 2018
In Logistics & Supply Chain
We've come across three situations in the last month where carriers have got into trouble with direct deliveries. In two of the situations drivers had not raised transfer off dockets when they should have. The transfers should have been off the carrier to the receiver but confusion at the carrier's depot and the driver resulted in no transfer offs being raised. In the other situation the driver had raised a transfer off docket when he shouldn't have. The transfer should have been a direct transfer from the sender to the receiver. The sender's dockets were misplaced so the driver raised a transfer of the carrier's account to the receiver. This did not just happen on one occasion - it went on for months. The carrier now has a claim for nearly a thousand pallets and the sender wants the transfer dates to be the original dates. More often than not direct transfers are not recorded in pallet control systems so it can be difficult to work out why you are losing pallets. Some carriers have a rule - transfers from a customer must be direct or not. They don't want to risk confusion by having the situation where sometimes it is direct and sometimes it is not.
Carriers and direct deliveries content media
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Team PalletWatch
Oct 23, 2018
In Pallet Hire Companies
Not everybody can reconcile their account within 7 days but it is good practice to set some key performance indicators that will help keep you focused. CHEP have provided some measures they believe will help you monitor your account. The following provides measures they recommend. We will provide some of ours shortly but let us know what you believe are the key measures you use. https://chepedia.chep.com/media/69436/Recommended-account-monitoring-measures.pdf
Key Performance Indicators content media
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Team PalletWatch
Oct 21, 2018
In Pallet Control Management
I had a call from a carrier last week. He was asking how he should deal with the situation where one of his drivers did a delivery to a company who did not have a pallet account. The receiver did not have any empty pallets to exchange and now the carrier is having difficulty getting back his pallets. His driver originally did a pickup from a 3PL warehouse. He contacted the 3PL and they said they didn't have any dealings with the receiver and could not help him. The 3PL said they would contact the company they were storing the goods for and see if they could help. The owner of the goods did have a trading relationship with the receiver as they had sold them the goods but they said it was the responsibility of the 3PL to manage the pallets. Obviously it would have been good if all parties had written agreements where their position in this situation was clear. The carrier wanted to invoice the receiver for the pallets but the chances of getting paid would be next to zero. The pallet hire companies could also see this as a breach of their terms for you cannot sell their equipment. Some would say that the driver should not have dropped off the pallets. He cannot undo what he has done so how can he resolve this common problem?
I can't get my pallets back! content media
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